FAQ

Shipping Policies

Packages are shipped once every week or two. I am a small home based studio, running workshops, making handmade products while raising two little adventure humans, so thank you for your patience.

Package arrival times vary on the chosen shipping method. 

Once your package has been shipped you will receive an email with the tracking number. Have someone home on the designated day of arrival to ensure your package is not stolen. Packages may take 1 – 2 weeks to be sent out and delivered. Orders placed during high seasons or holiday season may take longer.

International orders can be expected to arrive within 2-4 weeks on AVERAGE, this time frame can be affected by carriers and busy seasons.

Any overcharges on shipping will be refunded for both national and international orders.

Large orders may ship and arrive in multiple shipments.

Packages are shipped via USPS, or UPS. Once the package enters the hands of the shipping carrier I have no control over how long the package will take to get to your location. I am not liable for lost, delayed, or stolen mail. 

Product + Photography

As is the nature of handmade, each piece is unique and will not look exactly as the photos. The colours may vary slightly, but I use natural light and no filters in the photos.

I try my best to incorporate as many angles and contrasts in the photography to allow for you select your favourite pieces so there are only happy surprises when your pottery arrives.